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WGU Operations Management (C215, VDC2) Sample Questions:

1. What do assignable causes of variation indicate?

A) Human resources found an operator was at fault.
B) Out-of-control signals were found in the process.
C) Equipment was found to be out of control.
D) A computer virus was found in the system.

2. What helps an organization identify and plan the actions necessary to meet current and future customer demands?

A) Capacity planning
B) Software development
C) Production capacity
D) Current economic conditions

3. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Baseline for managing quality process; investment in preventative costs; budgeting
B) Enhance competition; understand consumer preferences; maintain communication with operations
C) Reward employees; motivate staff performance; manage operations planned changes
D) Review and recommend product changes; satisfy customer needs; open communication

4. Which statement is true about capacity requirements planning (CRP)?

A) Human capital adequacy is analyzed for given work centers and production items.
B) Available capacity is compared to calculated workloads of relevant items.
C) Production capacity is created for future production items.
D) Each product item is individually addressed regardless of relevant holistic processes.

5. A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted.
The demands are predicted to be:
* January: 20,000 units
* February: 17,000 units
* March: 19,000 units
* April: 21,000 units
* May: 22,000 units
* June: 24,000 units
Beginning inventory of 10,000 units should be maintained.
What is the average monthly net widget production demand for the company?

A) 22,167
B) 20,000
C) 20,500
D) 21,667

Solutions: