HP HP0-M22 : Implementing HP Service Manager Software

  • Exam Code: HP0-M22
  • Exam Name: Implementing HP Service Manager Software
  • Updated: Jul 27, 2026
  • Q & A: 150 Questions and Answers

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HP HP0-M22 Exam Syllabus Topics:
SectionWeightObjectives
Topic 1: Architecture, Installation and Deployment25%- Installation and upgrade
  • 1. Client deployment
    • 2. Database setup
      • 3. Server installation
        - System architecture
        • 1. Network topology
          • 2. Port and firewall requirements
            Topic 2: Troubleshooting and Optimization10%- Performance tuning
            - Error diagnosis
            Topic 3: Administration, Maintenance and Reporting24%- System administration
            • 1. User and role management
              • 2. Backup and recovery
                - Reporting and integration
                • 1. Decision Center
                  • 2. Crystal Reports
                    Topic 4: Fundamental HP Service Manager Technologies and Methodologies8%- Integration methods
                    • 1. LDAP
                      • 2. Web Services
                        • 3. Connect-It
                          - Client types and features
                          • 1. Web client
                            • 2. Windows client
                              - Server components and functions
                              • 1. RDBMS server
                                • 2. Application server
                                  • 3. Web server
                                    Topic 5: HP Service Manager Processes and Modules8%- ITIL-aligned processes
                                    • 1. Incident management
                                      • 2. Service level management
                                        • 3. Change management
                                          • 4. Release management
                                            • 5. Problem management
                                              - Tailoring and engine components
                                              • 1. Notification engine
                                                • 2. Approval engine
                                                  • 3. Security configuration
                                                    Topic 6: Configuration and Customization25%- Process configuration
                                                    • 1. Workflow design
                                                      • 2. Form layout
                                                        - Data management
                                                        • 1. Custom fields and dictionaries
                                                          • 2. Database schema
                                                            • 3. Global variables and lists

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