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BBPSD Customer Service Sample Questions:

1. Chronic Complainers are referred to in time management as:

A) Groups of customers who complain about the same thing.
B) Work colleagues who constantly complain.
C) Customers who repeatedly complain about service.
D) A customer who will complain immediately something goes wrong.

2. For organisations to improve their customer service they need to:

A) Gather information from regular customers.
B) All of the above.
C) Gather information when a customer may not return.
D) Gather information when they first meet a customer.

3. Frequent interruptions:

A) Can help you to make the most of your time.
B) Help when working with colleagues.
C) Are a common time wasting activity.
D) Help to get a lot of things done at once.

4. Good time management recommends that if you are busy and someone rings you then you should:

A) Ignore the phone call and let it ring.
B) Answer the call and deal with it, as you know you will eventually have to deal with it.
C) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
D) Answer the phone and ask them to ring you later at a more convenient time.

5. Frequent interruptions:

A) Can help you to make the most of your time.
B) Help when working with colleagues.
C) Are a common time wasting activity.
D) Help to get a lot of things done at once.

Solutions: