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The ServiceNow CIS-EM exam covers a wide range of topics, including incident management, alert management, event management, and performance analytics. It is important to note that the CIS-EM exam is not an entry-level certification, and candidates are expected to have a solid understanding of ServiceNow Event Management before attempting the exam. CIS-EM exam is designed to test a candidate's ability to implement and configure ServiceNow Event Management solutions in real-world scenarios.
The CIS-EM certification is valuable for professionals who want to advance their career in IT service management or cybersecurity. It demonstrates the candidate's expertise in implementing and configuring the ServiceNow Event Management application, which is a critical component of any organization's IT operations. Certified Implementation Specialist-Event Management Exam certification is recognized globally and is a valuable asset for professionals who want to work for multinational organizations.
NEW QUESTION # 53
Which step in the event rule configuration process enables you to ignore events and prevent alert generation?
- A. Threshold
- B. Event filter
- C. Transform and compose alert output
- D. Event options
Answer: A
NEW QUESTION # 54
The Event Management operator workspace can display all of the following except?
- A. Alert groups
- B. Manual application services
- C. Discovered application services from Service Mapping
- D. Correlation groups
- E. Technical services
Answer: B
NEW QUESTION # 55
What would be the primary use case for creating Javascripts in Event Management?
- A. To parse a nodename out of your raw event data in an event rule
- B. To automatically populate the Configuration Management Database (CMDB)
- C. To create a customized pull connector to retrieve events on behalf of an event source
- D. To run as part of a remediation workflow for IT alerts that fail to execute
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/t_EMCreateCustomConnectorDefinition.html
NEW QUESTION # 56
What are the valid states an alert can be in during its lifecycle?
- A. Open, Warning, Flapping, Clear
- B. New, Updating, Waiting, Complete
- C. Open, Updating, Swinging, Closed
- D. Open, Reopen, Flapping, Closed
Answer: D
NEW QUESTION # 57
To determine the top incidents for the CI associated with an alert, where is the best place to look?
- A. Incident List View
- B. Alert Insights
- C. CMDB Health Dashboard
- D. Event Management Overview page
Answer: B
NEW QUESTION # 58
Which attribute is responsible for de-duplication?
- A. Additional_info
- B. Short_description
- C. Metric_name
- D. Message_key
Answer: D
NEW QUESTION # 59
What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?
- A. The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.
- B. A CI is any component within your infrastructure that needs to be managed in order to deliver Services.
- C. All CIs stored in the CMDB must have an assigned IP address within your infrastructure.
- D. The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.
Answer: A,B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration- management/concept/c_CIRelationships.html
NEW QUESTION # 60
Given the following Impact settings and Alerts in a three node cluster that makes up the components of a Business Service, what is the overall service health of this Business Service?
- A. Minor
- B. Clear
- C. Error
- D. Critical
- E. Major
- F. Warning
Answer: B
NEW QUESTION # 61
Which are recommended best practices for Event Management? (Choose three.)
- A. Filter out events on ServiceNow Instance for easier consolidation and aggregation.
- B. Base-line "normal-state" events to filter out background noise.
- C. Promote all events to alerts during initial implementation until you fully understand which should be ignored.
- D. Ignore all non-critical events during initial implementation to streamline processing; add alerts over time as time and resources allow.
- E. Filter out events at source rather than in the ServiceNow instance.
Answer: C,D,E
NEW QUESTION # 62
By default, Event Management tries to bind an alert to CI (configuration item), by matching the node name in the event to which three items in the CMDB (configuration management database)?
- A. CI name, Fully qualified domain name, SSH public host keys
- B. CI name, Webserver name, IP or MAC address
- C. System class name, Fully qualified domain name, IP or MAC address
- D. CI name, Fully qualified domain name, IP or MAC address
Answer: D
NEW QUESTION # 63
Which is not a valid method for accessing alert intelligence?
- A. In the right-click menu of an alert list, select Open in Workspace
- B. By appending/workspace to your instance URL
- C. Within an open alert record, click the Open in Workspace button
- D. The application navigator Alert Intelligence menu item
- E. Select the Lists tab in operator workspace
- F. The application navigator Alerts Console menu item
Answer: F
NEW QUESTION # 64
A customer informs you that they already have monitoring and event management tools.
Which of the following describes the extra value that ServiceNow Event Management provides? (Choose four.)
- A. ServiceNow Event Management Alerts, Incidents, Problems, and changes are automatically correlated with CIs and Business Services that can be visualized in Business Service maps.
- B. ServiceNow Event Management utilizes the power of integration with leading monitoring systems to automatically create actionable alerts.
- C. ServiceNow Event Management manages relationships between alerts and related incidents to maintain an end-to-end event management lifecycle.
- D. ServiceNow Event Management provides a business-centric platform and single system of record for service monitoring and remediation results, to better control and manage performance and availability.
- E. ServiceNow Event Management provides state-of-the-art performance monitoring capabilities across a wide array of different types of infrastructures.
Answer: A,B,C,D
NEW QUESTION # 65
If more than one event rule applies to a particular event or metric, which of the event rules will run based upon the Order of execution number?
- A. Only the event rule with the lowest Order of execution number will run.
- B. All event rules will run, from the lowest to the highest Order of execution numbers.
- C. All event rules will run, from the highest to the lowest Order of execution numbers.
- D. Only the event rule with the highest Order of execution number will run.
Answer: C
NEW QUESTION # 66
How would you interpret the following data in the Operational Intelligence Insights Explorer?
- A. win-ces882ierw is one of your customized list of monitored Configuration Items (CIs), but is currently experiencing a low probability of anomalies
- B. win-ces882ierw is one of your hottest Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately
- C. win-ces882ierw is one of your customized list of monitored Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately
- D. win-ces882ierw is one of your hottest Configuration Items (CIs), but is currently experiencing a low probability of anomalies
Answer: A
NEW QUESTION # 67
Within an event rule, how would you parse a nodename out of your raw event data?
- A. Regex statement
- B. Groovy script
- C. JavaScript
- D. PowerShell script
Answer: C
NEW QUESTION # 68
During processing of the event and if the event Severity is blank, the state of the event is set to:
- A. Error
- B. Ready
- C. Ignored
- D. Processing
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/concept/c_EMIntegrateRequirementEvent.html
NEW QUESTION # 69
When sending data from the monitoring source to the additional_info field, what format is supported?
- A. JSON
- B. Comma separated
- C. YAML
- D. XML
Answer: A
NEW QUESTION # 70
Which the following alert promotion rule defined in your ServiceNow instance, which of the anomalies below would be automatically promoted into IT alerts on the Alert Console?
- A.
- B. Neither anomaly A or anomaly B
- C. Both anomaly A and anomaly B
- D.
Answer: A
Explanation:
Explanation/Reference:
Reference https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/create-alert-promotion-rule.html
NEW QUESTION # 71
When performing CI Binding, what fields does Event Management match to the Node?
- A. CI Name, DNS, IP, MAC Address
- B. CI name, FQDN, SSH public host keys
- C. System class name, FQDN, IP or MAC address
- D. CI Name, FQDN, IP, MAC Address
Answer: B
NEW QUESTION # 72
What event value will auto close an alert?
- A. Severity of -1/OK
- B. Type of Clear
- C. Severity of 0/Clear
- D. Resolution State of Closing
- E. Resolution State of Clear
Answer: D
NEW QUESTION # 73
What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?
- A. CI Relation Types
- B. Process to CI Type Mapping
- C. CI Remediations
- D. CI Identifiers
- E. CI Class Manager
Answer: E
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration- management/concept/c_CMDBClassifications.html
NEW QUESTION # 74
When creating event rules, is it best practice to create:
- A. Two rules for every event
- B. As many rules as possible
- C. As few rules as possible
- D. One rule for every event
Answer: D
NEW QUESTION # 75
A dynamic grouping of CIs based upon common criteria (filtered CI classes) that can be visualized in operator workspace is called?
- A. A scoped service
- B. A technical service
- C. A business service
- D. An application service
- E. A manual service
Answer: D
NEW QUESTION # 76
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ServiceNow CIS-EM (Certified Implementation Specialist-Event Management) Exam is a certification exam designed for individuals who have experience with ServiceNow and want to prove their expertise in implementing and managing event management processes. CIS-EM exam is intended to test an individual's knowledge and skills in configuring and managing event management, as well as troubleshooting and maintaining the event management process.
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