Most UptoDate Avaya 6211 Exam Dumps PDF 2021
100% Free Avaya Certified Implementation Specialist 6211 Dumps PDF Demo Cert Guide Cover
Avaya 6211 Exam Syllabus Topics:
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NEW QUESTION 39
You are adding an agent in Contact Center Manager Administration (CCMA) Contact center How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent to the Contact Center Manager Server (CCMS) database?
- A. Select the "Create CCT agent" option.
- B. Enter the SIP address of the agent phone set In the Voice URI field.
- C. Set the agent user type to "Supervisor/Agent".
- D. Select the "Enable CTI for this agent" option.
Answer: A
NEW QUESTION 40
Where Is the administration of outbound campaigns and management of dialing lists performed?
- A. Avaya Aura Contact Center
- B. Avaya Aura Media Server
- C. Contact Center Multimedia Server
- D. Avaya Proactive Outreach Manager
Answer: C
NEW QUESTION 41
Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
- A. Contact Center Manager Administration
- B. Session Initiation Protocol
- C. Contact Center Manager Server
- D. Avaya Agent Desktop
Answer: D
NEW QUESTION 42
During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?
- A. Agent Desktop Configuration, General Settings, Advanced Settings
- B. Agent Desktop Configuration, Resources
- C. Agent Desktop Configuration, General Settings
- D. Agent Desktop Configuration, User Settings
Answer: A
NEW QUESTION 43
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)
- A. Making phone calls
- B. Transferring phone calls
- C. Testing SIP connections
- D. Testing CTI connections
Answer: A,D
NEW QUESTION 44
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?
- A. Single standard XSD file or flattened XSD file
- B. Single standard XML file or flattened XML file
- C. Single standard CSV file or flattened CSV file
- D. Single standard HTML file or flattened HTML file
Answer: B
NEW QUESTION 45
When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?
- A. Contact Center Multimedia (CCMM)
- B. Contact Center Manager Administration (CCMA)
- C. Contact Center Manager Server (CCMS)
- D. License Manager
Answer: A
NEW QUESTION 46
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event.
What are the two launch event options? (Choose two)
- A. Dialing
- B. Alerting
- C. Active
- D. Call setup
Answer: B,C
NEW QUESTION 47
Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will thescreenpop launch as shown in the exhibit?
- A. Launch the screenpop internally in the initial screen of the Agent Desktop
- B. Launch the screenpop internally in the tab of the Agent Desktop
- C. Launch the screenpop externally on the user's browser
- D. Launch the screenpop externally in the agent's Conferencing software
Answer: B
NEW QUESTION 48
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database.
Which component, Installed on Contact Center Multimedia (CCMM), connects to the Email server at regular Intervals to access configured mailboxes?
- A. the Outbound Campaign Management Tool
- B. the Multimedia Administrator
- C. the Email Manager
- D. the Multimedia Database
Answer: C
NEW QUESTION 49
Refer to the exhibit.
An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?
- A. Accessing the address book
- B. Transferring the call
- C. Getting workitem status
- D. Copy the calling number from the workitem.
Answer: D
NEW QUESTION 50
Which Avaya Aura Contact Center component is a core component that connects to a PBX to coilect incoming voice contacts, provide intelligent queuing, and collect historical data?
- A. Avaya Agent Desktop (AAD)
- B. Contact Center Manager Administration (CCMA)
- C. Contact Center Manager Server (CCMS)
- D. Contact Center Multimedia (CCMM)
Answer: C
NEW QUESTION 51
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
- A. the Rules Engine
- B. the Outbound Campaign Management Tool
- C. the Inbound Message Handler
- D. the Outbound Message Handler
Answer: D
NEW QUESTION 52
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?
- A. VI_
- B. WC_
- C. PO_
- D. SM_
Answer: D
NEW QUESTION 53
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?
- A. On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.
- B. On the CCMA Launchpadselect: Configuration > Select the CCT server > click CCT Administration > Click the links.
- C. Open
a web browser and browse to http://
<servername>/CCTConsole, where <servername> is the name of the CCMS server. - D. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.
Answer: B
NEW QUESTION 54 
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop externally in the agent's Conferencing software
- B. Launch the screen pop Internally in the Initial screen of the Agent Desktop
- C. Launch the screen pop Internally in the tab of the Agent Desktop
- D. Launch the screen pop externally on the user's browser
Answer: C
NEW QUESTION 55
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
- A. Copy the calling number from the workitem
- B. Transferring the call
- C. Getting workitem status
- D. Accessing the address book
Answer: D
NEW QUESTION 56
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
- A. CCT Client Applications
- B. SIP Connector
- C. Contact Management Framework (CMF)
- D. CCT API
Answer: C
NEW QUESTION 57
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
- A. Treatments given to the agent while waiting for the customer to join the chat session
- B. Treatments given to thecustomer while waiting for the agent to end the chat session
- C. Treatments given to the customer while waiting for the agent to join the chat session
- D. Treatments given to the customer while waiting for the agent to reply in an existing chat session
Answer: C
NEW QUESTION 58
Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?
- A. Progressive dialing
- B. Preview dialing
- C. Predictive dialing
- D. Predetermined dialing
Answer: A
NEW QUESTION 59
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
- A. Hot Desking
- B. Maximum Open Duration
- C. New Contact Presentation
- D. Logoff Terminal State
Answer: C
NEW QUESTION 60
Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?
- A. SIP Connector
- B. Agent Desktop
- C. Avaya Aura Media Server
- D. API Server
Answer: B
NEW QUESTION 61
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer.
Which URL location will you enter to access the AAD Web page to start the AAD Installation?
- A. http://<servemame>/agentdesktop where <servemame> is the server name or IP Address of the Avaya Aura Application Enablement Server
- B. http://<servemame>/agentdesktop where <servemame> Is the server name or IP Address of the Contact Center Manager Server (CCMS)
- C. http://<servemame>/agentdesktop where <servemame> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server
- D. https://support.avaya.com web site
Answer: C
NEW QUESTION 62
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