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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Business All-in-One Support Processes | - Communication and escalation procedures - Support organization structure and roles - Incident handling workflow in SAP environments |
| Topic 2: SAP Solution and Support Tools | - SAP Solution Manager overview - Monitoring and reporting tools - Incident analysis and root cause identification |
| Topic 3: Service Quality and Continuous Improvement | - Performance reporting and KPIs - Process optimization in support operations - Problem management concepts |
| Topic 4: Incident Management Fundamentals | - Incident vs. service request differentiation - Basic SAP support process overview - IT service management principles and lifecycle |
| Topic 5: Service Desk and Ticket Management | - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation - SLA management and tracking |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Question 1
What information do you find in the flow logic of a screen? (Choose two)
A. The names of modules that are being executed before a screen can be sent to the presentation server.
B. The names of modules that are being executed after control returns from the presentation server to the application server.
C. The names of modules that are being executed after control returns from the application server to the database server.
D. The names of modules that are being executed before a screen can be sent to the database server.
Question 2
What does Initial Reaction Time (IRT) mean for SAP? (Choose two)
A. SAP will give a qualified response within a defined time.
B. The time taken to respond to priority 1 (very high) messages.
C. The time a computer needs to get ready for work.
D. The time needed to display report data when running the report for the first time.
Question 3
What kind of function modules may include changes to database tables? (Choose two)
A. Update function module
B. Remote enabled function module
C. No function modules at all. Database changes are usually not performed in function module.
D. Normal function module
Question 4
What is the function of a data element? (Choose two)
A. To define the meaning of a domain in a certain business context.
B. To define the field help (F1 documentation) and field labels that appear on screens.
C. To define the technical attributes of a field (for example, its length).
D. To define the possible entries of a field.
Question 5
Which of the following features are supported by the SAP Note Assistant? (Choose two)
A. Checks if a given note can be implemented automatically
B. Creation of internal memos in customer messages
C. Implementation of any note that can be implemented automatically by an SAP Note
D. Automatic implementation of Java corrections
Solutions:
| Question 1 Answer: A,B | Question 2 Answer: A,B | Question 3 Answer: A,B | Question 4 Answer: A,B | Question 5 Answer: A,C |


