HP Servicing HP Desktops , Workstations , and Notebooks : HP2-H08

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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

Question 1

What is last step in the HP Six-Step Troubleshooting Methodology procedure?

A. Check the warranty status
B. Implement preventive measures
C. Collect data from the error log
D. Contact technical support

Question 2

Which HP utility must you run before replacing a battery under warranty?

A. Battery Health Check
B. Built-In Self Test (BIST)
C. Battery Validation Test
D. Battery Mark Test

Question 3

Which statements about the HP DriveLock password are correct? (Select two.)

A. It can be reset through User Accounts in the Control Panel.
B. Itprotects the data onthehard driveusing encryption.
C. It is stored in the system BIOS.
D. It cannot be reset if the password is forgotten.
E. It can be reset by removing and reseating the real-time clock battery.

Question 4

A customer is having trouble connecting a notebook to a Wi-Fi access point. What is the first thing that you should check to resolve this problem?

A. that the Wi-Fi devices can detect the access point
B. that the Wi-Fi device can obtain an IP address
C. that the access point has an SSID
D. that the Wi-Fi devices are enabled and turned on

Question 5

Which diagnostics tool should you use to qualify a memory issue?

A. BIOS diagnostics
B. HP Help and Support
C. HP Memory Manager
D. Windows Memory Test

Solutions: