HP Servicing HP Desktops, Workstations and Notebooks : HP2-H27

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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

Question 1

What kind of functionality do Mini PCI cards typically provide for HP commercial notebooks?

A. Bluetooth communication
B. WWAN capabilities
C. Wireless Display (WiDi) connectivity
D. Wi-Fi connectivity

Question 2

Which HP support communication type is the most urgent level and requires immediate attention upon receipt?

A. bulletin
B. advisory
C. statement
D. notice

Question 3

Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A. Access the BIOS to reset the system ID and/or device serial number.
B. Update the BIOS to the latest revision or to the revision requested by the customer.
C. Access the BIOS to configure the version of Windows that the system will use.
D. Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.
E. Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.

Question 4

What is the purpose of the committing step that is part of the required Direct Media Interface (DMI) updating process for commercial notebooks?

A. Committing is enabling or disabling an integrated Trusted Platform Module (TPM) along with certain Intel security features.
B. Committing is enabling or disabling an integrated Trusted Platform Module (TPM) along with certain AMD security features.
C. Committing is enabling HP proprietary software to catalog the unique ID for each component installed in the system and to register each component with HP once the computer is online.
D. Committing is registering a board for a specific customer organization in the BIOS. This ensures that the computer can be recovered if stolen.

Question 5

Which two Web sites provide information to locate replacement part numbers?

A. HP PartSurfer and HP Services Media Library
B. HP Replacement Parts and HP Warranty Lookup
C. HP Replacement Parts and HP Services Media Library
D. HP Channel Services Network and HP PartSurfer

Solutions: