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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance, Troubleshooting & Support | 20% | - Backup, restore, and software updates - System monitoring and routine maintenance - Fault isolation and issue resolution |
| Infrastructure & Requirements Gathering | 25% | - Application integration and capacity planning - Data network assessment and readiness - Customer business and productivity requirements - Existing PBX, dial plan, and telecom infrastructure |
| Network & Telephony Integration | 20% | - Security and access control - LAN/WAN connectivity and QoS - SIP trunking and PSTN connectivity |
| Implementation & Configuration | 35% | - Voicemail, messaging, and unified communications - Avaya IP Office system deployment - User configuration, dial plan, and routing - Licensing, feature activation, and system setup |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?
A) PR124/PR130 or PRI-U Expansion Card
B) ATM16 Expansion Module
C) PRI-UNI Expansion Card
D) VCM32
2. A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote works and would like to provide hard telephones for their remote works to login at home. What is needed to accomplish this?
A) VPN gateway for each remote worker
B) 1616 IP Phone with VPN software
C) modified 46vpnsettings .txt file
D) Modified 46XXsettings. scr file
3. The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will use the main office PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site has 15 users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital telephones?
A) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module.
B) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI Trunk Card, one DS30 Module.
C) IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
D) IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
4. A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?
A) 4612
B) 1616
C) 4602
D) 4620
5. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
A) Debug Manager on DTE port
B) SSA Snapshot
C) System Monitor with default filters
D) System Monitor with ISDN L3 filter options enabled
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |


