Avaya Specialist: Avaya Voice Self-Service Design Elective : 132-S-708.1

  • Exam Code: 132-S-708.1
  • Exam Name: Specialist: Avaya Voice Self-Service Design Elective Exam
  • Updated: Jul 29, 2026
  • Q & A: 77 Questions and Answers

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Avaya 132-S-708.1 Exam Syllabus Topics:
SectionObjectives
Customer Experience Optimization- Self-service usability principles
  • 1. Improving containment rates
    • 2. Reducing call abandonment
      Voice Self-Service Architecture- IVR system fundamentals
      • 1. Menu structure and navigation design
        • 2. Call flow design principles
          Avaya Voice Self-Service Solutions- Avaya IVR and automation components
          • 1. Integration with telephony systems
            • 2. Call routing and orchestration
              Speech and DTMF Interaction Design- Speech recognition fundamentals
              • 1. Error handling and fallback strategies
                • 2. Prompt engineering and user input handling
                  Integration and Deployment Considerations- Backend system integration
                  • 1. Security and compliance considerations
                    • 2. CRM and database connectivity

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